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Refund & Returns Policy
Sansionone (“we”, “our”, “us”) operates the website sansionone.com This policy outlines the conditions for returns, refunds, and exchanges for international customers.
Returns
You may request a return within 7 days of receiving your order, in accordance with applicable consumer protection laws.
To be eligible for a return, the item must:
- Be unused and in the same condition as received
- Be returned in its original packaging
- Not show signs of misuse, damage, or alteration
Items returned without prior approval may not be accepted.
How to Request a Return
To request a return, please contact our support team at:
Email: supporte@fravega.com.ar
Please include:
- Order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Our team will provide return instructions once the request is approved.
Return Shipping
Return shipping costs may vary depending on the customer’s country and reason for return.
Unless otherwise required by local law:
The customer is responsible for return shipping costs
Original shipping fees are non-refundable
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within X business days, using the original payment method.
Please note that processing times may vary depending on your bank or payment provider.